Frequently Asked Questions

DATE OF LAST UPDATE: FEBRUARY 12, 2021

How to Order Products After Your Event

To order posters after an event, please contact us at support@3FPhotography.com with the following: event state, event name, team name, date, age, and individual number, if applicable. 

We ship all weekly orders the next Monday from our Ashburn, Virginia offices and framed posters come in plexiglass frontage (NO GLASS) for safe shipping. 

Refund Policy

Due to the nature of our custom products, we are unable to offer refunds, but we do provide Product credit and reprints if needed. 

Our reprint process is a flat $10 including shipping or $20 including shipping if you require a new frame. 

If you choose Product credit, we deliver it as a coupon code via email.

If your product was damaged during the shipping process, let us know with documentation and photos and we’ll work with you to find a fair solution. 

Tracking Your Order

We ship all weekly orders the next Monday from our Ashburn, Virginia offices and framed posters come in plexiglass frontage (NO GLASS) for safe shipping.  Once it ships, you’ll receive an email with a photo of the product that you ordered, along with the shipping address, and tracking information.

If your order has already shipped, your tracking information will allow you to stay up to date on its location and estimated arrival. 

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@3FPhotography.com.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@3FPhotography.com or by mail using the details provided below:

Three Falcons Photography
PO Box 1813
Ashburn, VA 20147